
Our Magic Sphere
FAQ
Answers to common questions
AuraMemory™ Magic Sphere supports MP4 and MOV formats.
For the best visual fit inside the sphere, videos should be cropped or resized to 480×480 pixels(manual input). The recommended audio format is MP3 (high quality).
The product includes a step-by-step manual with detailed instructions to help you format and upload your videos correctly.
We’ve also included a QR code that lets you download a free video editing app in case you don’t have editing software installed.
Yes! It has built-in speakers, so your video plays with both image and sound.
Yes! Uploading your video is simple. Just connect your Magic Sphere to your Windows PC using the included USB cable and drag your video file into the device — just like using a regular USB stick. While the current system is optimized for Windows, Mac users are still welcome! If you use a Mac, you may need to ask a friend or family member with a Windows PC to help with the upload process, as macOS may not be fully compatible due to how it handles MP4 files. That said, many of our Mac users have successfully enjoyed their Magic Sphere with just a little extra support.
If you’d prefer a completely wireless experience, the WiFi version is the perfect choice. Simply connect your phone to the Magic Sphere via WiFi, and transfer your favorite videos or pictures instantly — no cables, no computer needed. It works seamlessly with all major mobile systems, including iOS (Apple) and Android, making it easy to upload and manage your content anytime, anywhere. The WiFi version comes with 100MB of built-in memory, allowing you to store around 25–30 videos, each a few minutes long — so you can keep a full collection of your favorite moments ready to relive at any time.
We accept all major payment methods for your convenience:
- Credit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- And more
All transactions are secured with SSL encryption for your safety.
You can request a return within 30 days of delivery if you're not satisfied.
Please refer to our return policy for more details.
Why settle for just a photo when you can relive the moment?
Memories fade, files get lost, and photos stay still.
Without preserving them vividly, those emotions slowly disappear.
The AuraMemory™ Crystal Sphere captures both video and sound — keeping your most precious memories alive in a stunning keepsake you can hold forever.
30-Money-Back Guarantee!
We're confident you'll love your Magic Sphere. But if for any reason you're not completely satisfied, you're covered by our 30-day money-back guarantee, no hassle, no questions asked.